Terms and Conditions


Terms and Conditions of Service provided by Alex Robson Mindbody Coaching

Contents:
Professional standards of practice
Coach-client relationship
Confidentiality
Finance
Expectations
Email and phone contact
Prior to initial appointment
Anti-discrimination policy
Health and Safety

Professional standards of practice
Your coaching psychologist, Alex Robson, is supervised according to the standards of education and training of the Health and Care Professions Council (HCPC) and must comply with a range of standards of conduct, performance and ethics in order to fulfil a Professional Doctorate in Health Psychology with Liverpool John Moores University. For more information, please see link:
https://www.ljmu.ac.uk/study/courses/postgraduates/health-psychology-dpsych
https://www.hcpc-uk.org/

Your coaching psychologist holds graduate basis for chartered membership with the British Psychological Society (BPS) https://www.bps.org.uk/join-us/membership/graduate-membership and practices their code of ethics https://www.bps.org.uk/news-and-policy/bps-code-ethics-and-conduct that has four primary ethical principles:
Respect
Competence
Responsibility
Integrity

Your coaching psychologist is also a member of the Royal Society for Public Health (RSPH) https://www.rsph.org.uk/ and adheres to their code of conduct. You can read more about the codes of conduct by using this link: https://www.rsph.org.uk/membership/code-of-conduct.html

Coach-client relationship
You are solely responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and your coaching calls and interactions. As such, you agree that the I am not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by Alex Robson Mindbody Coaching. You understand that coaching does not substitute for therapy or medical care if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

You acknowledge that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is your exclusive responsibility to seek such independent professional guidance as needed. If you are currently under the care of a mental health professional, it is recommended that you promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by you and your coaching psychologist.

Confidentiality
Your coaching psychologist respects confidentiality and will not disclose information to a third-party unless legally bound to do so. Examples of this would be in the case of child protection or unlawful acts such as terrorism.

Your coaching psychologist will keep all personal information securely in line with guidance from the UK Information Commissioner’s Office (ICO).

The European Union has adopted the General Data Protection Regulation (GDPR), which aims to strengthen and unify data protection for all individuals within the EU. It aims to protect your fundamental right to privacy and the protection of your personal data in process, storage and collection.  Alex Robson Mindbody Coaching is GDPR compliant. For more information on how I protect your data, please see our privacy notice.

4. Finance
These terms and conditions explain how I work, the charges for the services I offer and cancellation or disengagement fees when appointments are not conducted.
The coaching packages are created and sold as whole packages and cannot be altered or partially completed in any way. There is a minimum term of 6 months for personal packages, with the special exception of the introductory starter personal coaching package for 1 month.

There is a minimum term for 6 hours for the corporate group coaching packages, delivery can be negotiated to suit the business needs. The minimum delivery for group sessions are for 4 people and maximum delivery for group is 10 people. If you make a booking for more than 10 people, they will be split into separate groups of more than 4 and no more than 10 per group. For example, a booking of 12 could be 6 people in one group and 6 people in another separate group. This can be negotiated with myself at the booking stage. Reasons for maintaining groups of 4-10 people is to maintain the quality of experience in session by having enough people to share interaction, but also limited in size to foster a nurturing environment.
Corporate packages
Payment for each corporate package should be made in full GBP and in advance of the first session by bank transfer. Please use your company name and date of contact as the reference, so that the payment can be easily identified. This is non-negotiable and the sessions will not begin until full payment has been received. Alternatively, you can make payment via PayPal checkout on the website.

Personal packages
Payment for each personal package there are two payment options available, up front in full or a flexible payment plan.

Up front in full payments should be made in advance of the first session by bank transfer. Please use your surname and date of contact as the reference, so that the payment can be easily identified. Alternatively, you can make payment via PayPal checkout on the website.

If you have chosen a flexible payment plan for your personal coaching package, the first payment is due before the initial coaching session and thereon after in monthly instalments to be set on the same date of your preference.

If any instalment payment should default, you will have seven days to rectify the situation. Any scheduled coaching session(s) will be postponed until payment is received within the 7 days, all discounts and bonuses will be forfeited, and full payment will apply. If a you should default on any instalment payment, the result may be cancellation of the coaching package and the cancellation policy will apply. Any credit card decline will result in penalty from our payment processing company in cases of payment default and may results in additional fees being applied.

By making the first payment you agreeing to the full schedule as explained on your payment plan which may vary in the length of the term.

Eligibility to cancel the agreement and payments is limited to 7 business days.
This refund is only available if services have not commenced.

Requests to terminate the contracts outside of this are limited to my discretion. All notice of cancellation must be in writing and delivered by email to alex@mindbodycoaching.org.uk. Cancellation notice will be deemed on the date in which the cancellation is received.

Please Note: No refunds, credits or transfers are available for non-attendance where you have not been in touch with your coaching psychologist 48 hours before the session is due to commence.

If you have a flexible payment plan for the personal coaching packages, I may on rare occasions agree to freeze your payment due to extenuating circumstances – this is a case-by-case basis and offered out of my discretion.

If at any time you or your coaching psychologist believes the sessions and agreements are no longer serving your needs, I may initiate a discussion to rectify the situation, prior to cancelling the package or sessions.

5. Expectations
Fees set within the specific packages on offer fall into two categories, personal coaching and corporate group coaching.
Within your personal private sessions, either for the one-month starter package or the six-month traditional package, the following services can be expected, but are not limited to:
review of pre-session questionnaires
licensed administration of bespoke psychometrics, scoring, analysis and interpretation; review of related social/ educational/ developmental/ medical history; consultation helping the client set impactful actions for the next appointment
Body based mindfulness activities, including yoga. Note, yoga activities can be adapted to suit individuals in the group and do not require any equipment
Practical activities within a BPS approved Acceptance and Commitment Therapeutic approach
Email contact summarising key points and actions set within the session
Follow up telephone call to be arranged by you at your convenience

Within your corporate group coaching sessions, the following services can be expected, but are not limited to the following:
licensed administration of psychometrics, scoring, analysis and interpretation
Body based mindfulness activities, including yoga. Note, yoga activities can be adapted to suit individuals in the group and do not require any equipment
Practical activities within a BPS approved Acceptance and Commitment Therapeutic approach
Email contact summarising key points and actions set within the session

All Coaching Sessions are scheduled in advance by direct agreement between you and your coaching psychologist, Alex Robson. If for any reason you cannot attend a scheduled coaching session you are fully responsible for informing me and arranging an appointment at least 48 hours in advance, otherwise the session will be deemed forfeit. You are responsible for rescheduling via phone or contact (and receive reply) via email.

All material relating to the Alex Robson Mindbody Coaching packages are subject to copyright and other intellectual property rights. All materials may not be recorded, used or reproduced without the written permission of the owner.

6. Email and Telephone Policy
Your coaching psychologist will aim to respond to your email within 48 hours within standard UK business hours Monday-Friday. If you are an international client, communication hours are to be negotiated separately.
It is important to be aware that communications of a sensitive nature and especially decision-making will not be encouraged or engaged in by your coaching psychologist via email. In my experience these types of conversations are best communicated, understood and processed over video call during your scheduled appointment time.

7. Prior to your initial appointment
Prior to your first appointment we may send you a questionnaire to complete to help us more fully understand the background to your current concerns.  This is a detailed document about your situation and aims of the coaching sessions and we ask that it is completed and returned by email prior to your first appointment.

8. Anti-Discrimination Policy
Your coaching psychologist values people for their differences and will promote self-worth and dignity around any differences that a person may feel have affected them in the past. These may be around their sexual preference or orientation, mental health status, political or religious belief, age, gender or ethnicity.

9. Health and Safety
Your coaching psychologist will take the upmost care and due diligence when working with clients via online platforms for video calling.